Returns & Exchanges
At Ruze Shoes, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for unworn items in their original packaging. Please ensure all tags are attached and the shoe box is protected to qualify for a full refund or exchange.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to send back.
Prepare the Package
Place the unworn shoes in their original brand box and secure them inside a separate shipping mailer or box to prevent damage during transit.
Label and Ship
Print your prepaid shipping label from the portal, attach it to the outside of your package, and drop it off at any authorized carrier location.
Receive Refund
Once our warehouse inspects your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing