Frequently Asked Questions
Everything you need to know about your Ruze Shoes experience.
Are all the shoes sold on Ruze Shoes authentic?
Yes, we guarantee 100% authenticity on all our products. We source directly from authorized retailers and reputable distributors to ensure you receive genuine footwear and apparel.
How long does shipping take within the United States?
Standard shipping typically takes 3-7 business days. We process most orders within 24 hours to ensure your new kicks arrive as quickly as possible.
What is your return policy?
We offer a 30-day return window for unworn items in their original packaging with all tags attached. Please note that shipping costs for returns are the responsibility of the customer unless the item is defective.
Do you offer international shipping?
Yes, Ruze Shoes ships to many countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and various 'buy now, pay later' options to make your shopping experience convenient.